Don't let a stolen passport stop you in your tracks
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For information relating to policies purchased prior to 18 May 2022, please check the Policy Document provided with your purchase. You can contact us if you need this sent to you again. For policies purchased on or from 18 May 2022 please see below.
This content is for New Zealand travellers.
It's just about the ultimate travel nightmare. You reach for your passport... and it's gone! It happens a lot. Sometimes it's a deliberately targeted item, sometimes it's just something in a bag that got snatched. Either way, you need help, and quickly.
After you've spoken to the New Zealand Ministry of Foreign Affairs and Trade (MFAT) to notify them that the passport's been stolen, lost or damaged, you'll probably need to make your way to the nearest consulate or embassy.
Keep your receipt for that taxi fare – you can claim it. Worst case scenario, the nearest embassy isn't in the same city as you. You can claim the cost of travelling to where you need to be to replace the passport.
If you have to cancel other bookings because you're waiting for a new passport to be issued, you can claim that too. We'll also cover the cost of a temporary replacement passport. If you need a full replacement of your passport, our cover will be based off the amount of time remaining on your original passport (e.g. you paid NZD$480 for your passport 5 years ago. It's valid for 10 years, so we'd pay you NZD$240).
All the exclusions that apply to other pieces of luggage also apply to passports. Leaving it somewhere by accident or leaving it unattended means it won't be covered. If we don't cover the passport itself, then we won't cover the costs relating to getting a new one.
We also won't cover it without the report from MFAT or the embassy/consulate – you must report a lost or stolen passport under New Zealand law, so you'll want to do that anyway... not to mention that they probably won't let you leave the country without a valid passport!
This is only a summary of coverage and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your Policy Document in full so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.
It’s essential that you get in contact with our Emergency Assistance Team as soon as possible so that our teams can help you navigate local laws and advise you on how to get your replacement passport.
So that our Emergency Assistance team can assist you quickly, please be ready with the following:
My handbag was stolen when I was having dinner with friends. In my bag was my passport, and as I had to apply for an emergency passport, and then another visa, in order to leave China. I had to cancel the flight I had booked.
Protect your trip from unexpected cancellation.
We’ve got your back.
Take the pain out of medical costs.
We’ve got your back.
We'll get you to hospital in a flash
Help starts here.
Cover your stolen or damaged gear and tech.
Help starts here.
If you need medical assistance or emergency medical evacuation our team is available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
From New Zealand & Overseas:
+61 2 8263 0470 or
+61 2 8292 1470
(reverse charges via an operator from anywhere in the world)
Within Australia (Free call): 1800 611 210
Travel insurance for independent travelers and intrepid families. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.
Here are our most frequently asked questions about overseas medical insurance. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team.
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