When you buy World Nomads travel insurance, we always email your policy certificate and the policy wording to you.

Purchased as a member?

You can always access your policy certificate and policy wording at any time just by signing in

Choose your policy number  to see all of its details and obtain all of your policy documents.

Purchased as a guest?

If you purchased a guest and you have a membership, the policy won't show up in your membership. You'll need to be in touch with the service team, advise your policy number and they'll be able to merge your policy into your membership.

If you don't have a membership, you can create one here.


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Our contact details

We’re here to help if you have a question about your policy. We’re available:

  • Monday to Friday 10:00am - 10:00pm (NZST/NZDT)
  • Saturday 11:00am - 7:00pm (NZST/NZDT)
  • Sunday closed

Contact us

Phone

Within New Zealand:
0800 666 237

From anywhere in the world:
+61 2 8263 0400

Within Australia:
1300 787 375