If you need to get to hospital or see a doctor for a sudden and serious illness or after being injured in an accident, then call the 24/7 Emergency Assistance Team and they can direct you to the nearest, most suitable medical facility.
If required, the Emergency Assistance Team can sort out your admission to hospital, arrange emergency transport and talk directly with your treating doctor about your condition. Where cover is confirmed, they will also arrange, through your insurer, for your bills to be paid direct.
If you've been taken to hospital already, have received medical treatment or need emergency transportation, then you (or someone else) must contact the 24/7 Emergency Assistance Team as soon as reasonably possible. If you don't let them know, your cover may be affected. If you've paid the bills already, you can make a claim online through your membership page.
Remember, travel insurance is made for emergency medical and dental treatment overseas for unexpected and serious illnesses or injuries, not general check-ups.
Please check your Policy Document carefully for full details on what's covered and not covered if you're expecting your insurer to pay for your medical bills. You'll find these documents stored in your World Nomads membership.
This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your Policy Document in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.
What should I do if I have an emergency while traveling?
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Contact our Emergency Assistance Team
For help in an emergency, contact our Emergency Assistance Team. They are available 24 hours a day, 7 days a week.
Contact us
From anywhere in the world:
+61 2 8263 0470
From anywhere in the world:
+61 2 8292 1470
Within Australia:
1800 611 210
Contact our Claims Team
We’re here to help if you have a question about your claim. We’re available:
Contact us
Within New Zealand:
0800 666 237
From anywhere in the world:
+61 2 8256 1542
Within Australia:
1300 787 375