For information relating to policies purchased prior to 18 May 2022, please check the Policy Document provided with your purchase. You can contact us if you need this sent to you again. For policies purchased on or from 18 May 2022 please see below.
Your country of permanent residence is the country you would want to be repatriated to in the event of a medical emergency, and where you are entitled to long term health care if required.
To qualify as a New Zealand resident, you must be a citizen, a holder of a current and valid New Zealand residence class visa or an Australian passport holder permanently residing in New Zealand who has:
You can buy insurance even if you’re already travelling and not at home in your country of permanent residency.
Please be aware that your policy can’t cover any expenses incurred within your country permanent residence.
Each policy has specific conditions or definitions of residence, so do read the Policy Document carefully to see if you’re eligible to buy it.
Also, if you are travelling with people from different countries of residence, they will have to buy separate policies to cover their country of residence, which may have different terms and conditions of cover.
This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your Policy Document in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.
We’re here to help if you have a question about travel insurance. We’re available:
Within New Zealand:
0800 666 237
From anywhere in the world:
+61 2 8256 1542
Within Australia:
1300 787 375
Before your trip, check to see if there are current travel alerts for your destination – you can also view the latest government advice
Gaza−Israel conflict: For travellers in, or planning on travelling to, Israel or the Palestinian Territories, please see our travel alert with more information.