The emergency assistance team speaks English and can provide support when you need it most.

The customer services team and the claims team communicate in English.

You will need  to translate any documentation into English before submitting your claim.


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Our contact details

We’re here to help if you have a question about travel insurance. We’re available:

  • Monday to Friday 10:00am - 10:00pm (NZST/NZDT)
  • Saturday 11:00am - 7:00pm (NZST/NZDT)
  • Sunday closed

Contact us

Phone

Within New Zealand:
0800 666 237

From anywhere in the world:
+61 2 8263 0400

Within Australia:
1300 787 375