For information relating to policies purchased prior to 18 May 2022, please check the Policy Document provided with your purchase. You can contact us if you need this sent to you again. For policies purchased on or from 18 May 2022 please see below.
It can happen to the best of us...a severe case of gastro in Vietnam, a snowboarding injury in Canada, serious altitude sickness in Nepal or a scooter accident on a picturesque Greek isle.
If it's necessary to seek urgent medical treatment, your policy can cover your reasonable emergency overseas medical expenses, (up to the policy limits and when agreed by us, for up to 12 months from the date the illness first appears or injury happens) for:
Use this as a guide only, as every claim is assessed on its individual circumstances.
World Nomads can offer benefits for medical issues related to Coronavirus (COVID-19). If you are diagnosed with COVID-19 while overseas and it's not considered an existing medical condition under our policy and there is not an active ‘Do Not Travel’ warning in place for COVID-19 in the location you are currently visiting your benefits may include:
Well, that all depends on what’s happened and the seriousness of your medical situation.
We recommend you pay and make a claim later when:
Where possible, we will pay the hospital or provider direct when:
If you pay for any medical expenses, you’ll need to keep copies of all of your medical records, bills, clinical reports/doctor’s notes, receipts, etc. to support your claim.
Also remember there's a policy excess applicable to any claim for overseas medical expenses (per event).
Some of the main things that aren’t covered include:
The New Zealand government has Reciprocal Health Care Agreements with Australia and the United Kingdom. These agreements mean New Zealand citizens and residence class visa holders may receive certain public health services as would a national of those countries. More information is available from the Ministry of Health website.
This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your Policy Document in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.
We’re here to help if you have a question about travel insurance. We’re available:
Within New Zealand:
0800 666 237
From anywhere in the world:
+61 2 8256 1542
Within Australia:
1300 787 375
Before your trip, check to see if there are current travel alerts for your destination – you can also view the latest government advice
Gaza−Israel conflict: For travellers in, or planning on travelling to, Israel or the Palestinian Territories, please see our travel alert with more information.