For information relating to policies purchased prior to 18 May 2022, please check the Policy Document provided with your purchase. You can contact us if you need this sent to you again. For policies purchased on or from 18 May 2022 please see below.
Yes, there’s cover for cyclones, hurricanes and monsoons!
It goes without saying that you need to have bought your policy before these wily whirling dervishes of destruction become a known natural disaster and warnings have been issued by authorities. So if you’ve done that, we’ll do everything we can to help you.
We have defined natural disaster as the following: flood, cyclone, tornado, hurricane, typhoon, wild fire, tsunami, earthquake, landslide, avalanche, volcanic eruption. ‘Natural disaster’ does not include outbreak of disease, epidemic, pandemic, or any other event that is not specifically included in this definition.
Yes. If you’re unlucky enough to be injured by a cyclone or hurricane, our 24/7 Emergency Assistance team can help you get to the nearest medical centre, so you can receive the medical attention you need. If you’re so badly hurt that the Emergency Assistance team decides you need to go home, they can organise to transport you home to New Zealand. However, once you’re home, we’re not able to cover ongoing medical costs, so you’ll need to hit up the New Zealand healthcare system or your private health insurer. You can find out further information on how we help travellers with overseas medical treatment here.
Yes, there’s cover if you need to cancel or rearrange your trip due to severe weather or a natural disaster. It’s a pretty good idea to give some thought to what kind of trip you’re doing when buying a policy, as the amount you’re covered for depends on which plan you buy.
If you’re already on the road and your trip is interrupted by a natural disaster, you can claim for additional transport and accommodation costs to help you get your trip back on track.
As the policy is outside of its cooling off period and you’ve travelled on it, there are no partial refunds. You are, however, welcome to make a claim for any additional expenses you might have incurred.
Funnily, we get asked this a lot; so here’s something we prepared earlier: a step by step guide on how to claim.
It’s important that you contact our 24/7 Emergency Assistance team as soon as you can so that they can help you out. Their details can be found on your certificate of insurance.
This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your Policy Document in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.
We’re here to help if you have a question about travel insurance. We’re available:
Within New Zealand:
0800 666 237
From anywhere in the world:
+61 2 8256 1542
Within Australia:
1300 787 375
Before your trip, check to see if there are current travel alerts for your destination – you can also view the latest government advice
Gaza−Israel conflict: For travellers in, or planning on travelling to, Israel or the Palestinian Territories, please see our travel alert with more information.