For information relating to policies purchased prior to 18 May 2022, please check the Policy Document provided with your purchase. You can contact us if you need this sent to you again. For policies purchased on or from 18 May 2022 please see below.
You’ve arrived at your destination and you’re waiting and waiting by the carousel…….but nothing! Your checked-in baggage hasn't turned up and you're coming to the realisation that maybe it's been lost permanently by the carrier. Read on to find out how and what you can claim if luck isn't on your side this time.
Once confirmed as permanently lost by the carrier, you can claim for the personal belongings that were in those lost bags and the bags too (with some exceptions – see ‘what’s not covered’).
This depends on what plan you buy (Standard or Explorer) and how many travellers are listed on your policy. Please refer to your Policy Document for further details.
Travel insurance is not designed to cover everything, so take the time to read the terms, conditions, limits and exclusions in the Policy Document, particularly Section 4 – Your Belongings and the General Exclusions, so there are no surprises if you do need to use it.
Loss to any of the following is NOT covered if left in checked-in baggage/held by the carrier for transport:
This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your Policy Document in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.
We’re here to help if you have a question about travel insurance. We’re available:
Within New Zealand:
0800 666 237
From anywhere in the world:
+61 2 8256 1542
Within Australia:
1300 787 375
Before your trip, check to see if there are current travel alerts for your destination – you can also view the latest government advice
Gaza−Israel conflict: For travellers in, or planning on travelling to, Israel or the Palestinian Territories, please see our travel alert with more information.